Returns & refunds

You have 30 days from the day you receive your order to request a return or exchange — more than the 14-day right of withdrawal guaranteed by EU law.

How to return

1. Email contact@htennis.org with your order number and the item you want to return.
2. Send the item to: Htennis — Rua Professor Bento de Jesus Caraça, 50, R/C Dto., 1600-605 Lisboa, Portugal.
3. Items must be unused, with tags, in their original packaging.

Items sent back without first requesting a return will not be accepted.

Return shipping

Return shipping costs are paid by the customer. If the item is defective, damaged or not what you ordered, we cover the return shipping.

Refunds

Once we receive and inspect your item, we refund you within 14 days, using the same payment method you used for the purchase.

Damaged or wrong items

Please check your order on arrival and contact us straight away if an item is defective, damaged or not what you ordered — we will make it right at no cost to you.